Data Deletion Request

You can ask us to delete the information you have left with us at any time. This page explains how.

1. What can be deleted

We hold two kinds of information.

Messages you sent us

If you contacted us through Facebook Messenger, Instagram Direct, WhatsApp, LINE, Naver TalkTalk, or Telegram, we keep:

• the messages and photos exchanged
• the account identifiers that messaging platform gives us (your display name and its internal ID)
• the time each message was sent

Information you entered on our website

Anything submitted through the inquiry form, account sign-up, or the chat window. The full list is in our Privacy Policy.

2. How to request deletion

Send us an email:

• [email protected]

Your message only needs two things:

1. A statement that you want your data deleted
2. Something that lets us find you — the messaging app and account name you used to contact us, or the email address you signed up with

You may also simply reply in the message thread itself with "please delete my data". We treat that as the same request.

3. Timeline and outcome

• We delete your data within 30 days of receiving the request and confirm when it is done.
• After deletion we can no longer retrieve your conversation history or personal information.
• We may ask you to confirm your identity before proceeding.

4. What we cannot delete

If you completed a booking and payment, we are required to retain the contract and payment records for 5 years under the Korean Act on Consumer Protection in Electronic Commerce. Those records are destroyed once that period ends. Everything else is deleted on request.

We cannot delete the copy of the conversation stored in your own messaging app. Please delete that from the app itself.

5. Contact

• Email: [email protected]