Booking Guide · Cancellation and Changes

Thank you for choosing Cinehansoo. Here is everything worth knowing, from booking to receiving your photos.

1. How Your Booking Is Confirmed

• Booking from Korea: your reservation is confirmed once payment is completed on our Naver Smart Store.
• Booking from overseas: we consult with you through the website inquiry form or email. After we confirm the schedule and payment details together, your reservation is confirmed.
• Details vary by package and group size, so final terms are confirmed during consultation.

2. Cancellation and Changes

• Booked on Naver Smart Store: cancellation and refunds follow the terms posted on that product page.
• Booked through the inquiry form or email: we give you the cancellation and refund terms in writing before your booking is confirmed, and those terms apply as given.
• To cancel or change a booking, please contact us first through the channel you booked with.

3. Weather-Related Changes

Kota Kinabalu weather can be unpredictable. If rain or other weather conditions make shooting difficult, we prioritize rescheduling over cancellation. We will help you find an alternative time within your travel dates, with details arranged through consultation.

4. Photo Delivery

• Delivery method, number of photos, retouching scope, and delivery timeline vary by package and are confirmed during consultation.
• We will summarize the confirmed details for you along with your booking confirmation.

5. Using and Publishing Your Photos

• You are free to use your photos however you like — printing, posting on social media, sharing with family and friends, making prints and albums. There is no time limit and no limit on how often.
• Copyright in the photographs stays with the photographer who took them. That is what the law provides, and it places no restriction on the uses above.
• We never publish your photos in our promotional materials or on social media without your consent. If you prefer that they are not used in our portfolio, just let us know at any time.

6. Contact

Feel free to reach out anytime.

• Email: [email protected]
• Customers in Korea: Naver Smart Store inquiries
• Overseas customers: website inquiry form or email